Integrated CXM for listening, reaching, and engaging customers across over 30 channels
This AI-powered solution includes four modules: Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social.
The platform features a seamless user interface that boosts collaboration and productivity across departments. By leveraging predictive and generative AI, Sprinklr offers deep insights for proactive customer engagement.
Its integrated data model consolidates information from more than 30 channels, customer relationship management (CRM) systems, customer data platforms (CDP), and other sources, providing a comprehensive view of the customer journey. Sprinklr empowers enterprises to manage and optimize customer experiences from a single, cohesive platform.
Sprinklr's unique advantages
Unifying data, channels, and AI for impactful results
Sprinklr facilitates real-time data sharing, fostering innovation and communication across all channels. With advanced AI and the ability to quickly integrate new communication channels, businesses can make smarter decisions and enhance customer engagement.
Unified platform
Real-time data sharing accelerates innovation across business units and teams:
- Over 1,600 features developed in the past year
- Added voice as a new communication channel
- Established presence in the contact center as a service (CCaaS) market for over two years
Channel-less engagement
A versatile platform supporting any communication channel, adaptable to social, digital, or voice:
- Capable of integrating new channels within two weeks
- Built to adapt and evolve with emerging communication trends
Industry-leading AI
Advanced AI capabilities are embedded throughout the platform:
- Processes 10 billion predictions daily
- Doubled prediction capacity from five billion last year
Sprinklr Service
Deliver seamless, efficient, intelligent service across all channels
Sprinklr Service unifies voice, digital, and social channels for a streamlined CX.
Leveraging advanced AI and automation, it boosts productivity, cuts costs, and maintains consistent service quality.
Enjoy effortless channel-switching, robust self-service, and deep insights for enhanced customer satisfaction (C-SAT) and operational excellence.
Sprinklr Social
Elevate engagement and refine your social media strategy
Sprinklr Social is the go-to platform for large-scale social media management. With extensive channel coverage, cutting-edge AI, and robust governance, it ensures seamless social media operations. By merging consumer insights, marketing, and customer service, Sprinklr Social enables brands to foster impactful interactions and optimize their online presence efficiently.
Sprinklr Insights
Harness real-time intelligence for smarter decisions
Sprinklr Insights uses AI-driven consumer intelligence to deliver immediate, actionable insights. This platform empowers businesses to gauge customer sentiment, track brand health, and outpace competitors. By unifying data across channels, Sprinklr Insights supports informed decision-making, enhances crisis management, and accelerates growth.
Sprinklr Marketing
Optimize your marketing efforts
Sprinklr Marketing provides a unified platform for efficient campaign planning, execution, and analysis across 30+ channels. By integrating organic and paid strategies, it boosts productivity, speeds up go-to-market timelines, and ensures brand compliance. With AI-driven insights, marketers can create impactful content, optimize budgets, and achieve exceptional return on investment (ROI).
Who is the client?
The most recognizable beverage brand in the world, utilizing its Consumer Interaction Center (CIC) for high-performance communication.
Business challenges
The brand struggled with integrating omnichannel content and designing interactive experiences using big data to generate real-time content continuously and enhance consumer relationships.
The solutions
The CIC implemented a unified messaging strategy across all channels, using active listening and customer journey mapping to deliver real-time content. Social engagement campaigns were launched to connect with consumers, identify opportunities, manage risks, and build trust.
Real results
The project managed 97 social media channels across the Central Latin American region, engaging more than 9 million consumers. Results from the first half of 2016 include:
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, propriety solutions, and powerful technology partnerships in automation and digital CX.