TP Dialog
Generating value with a powerful CX and EX management strategy
TP Dialog collects feedback, extracts actionable insights from root causes, automates workflows, and streamlines feedback management processes to elevate both employee experience (EX) and customer experience (CX).
It helps you uncover dissatisfaction, predict behavior, and strengthen your change management strategy.
TP Dialog framework
Enhancing performance and feedback management
At TP, we employ the SwaS framework - smart people, CX consulting, and technology - to elevate business outcomes.
Rely on the expertise of our seasoned professionals in customer experience management (CXM). We act as strategic partners, leading your organization through every stage with insights that align feedback strategies with your business objectives, ensuring measurable success.
Identify gaps and spearhead business transformation by evaluating data, security, technology, and personnel issues. Develop a plan grounded in business goals for effective change management implementation.
Use our plug-and-play Software-as-a-Service (SaaS) platform to gauge customer sentiment across channels and generate actionable insights.
Capture, analyze, act: The full feedback journey
TP Dialog empowers your business to seamlessly manage the entire feedback lifecycle. It captures customer interactions across multiple touchpoints, analyzes the data, and supports strategic actions with insights.
Generating €100M in value with CX transformation
Case study
Who is the client?
The client is a European banking and financial services (BFS) brand leading the way in CX and employee advocacy for top European BFS brands.
Business challenges
To reach the top ranks among European BFS brands in customer and employee advocacy, the bank aimed to monetize its CX and foster a culture of customer centricity across the entire organization.
The solutions
- The bank launched a comprehensive CX measurement and management initiative, engaging over two million customers annually.
- This transformation covered five legal entities, nine service models, and ten touchpoints.
- It focused on nine key customer journeys like onboarding, claims, loans, and loyalty programs.
- By implementing inner and outer loop processes, the bank continuously monitored and improved the overall customer experience.
Real results
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, propriety solutions, and powerful technology partnerships in automation and digital CX.