TP Infinity's artificial intelligence (AI) and machine learning (ML)-powered conversational intelligence solution analyzes communications across all channels, including phone calls, social media posts, emails, and SMS. By extracting valuable insights, it helps identify emerging trends, understand customer needs, and enhance the overall customer experience (CX). This solution uncovers customer expectations and satisfaction levels, empowering businesses to quickly address potential issues, discover new opportunities, and deliver seamless interactions that boost customer satisfaction (C-SAT).

TP Interact is a cutting-edge analytics platform using generative AI (GenAI) and natural language understanding to provide real-time insights. It analyzes data from multiple channels—voice, chat, email, and social media—leveraging predictive analytics to enhance conversion and performance. By assessing behavior and optimizing quality processes, TP Interact streamlines decision-making and boosts overall effectiveness.

Empower your business with real-time conversation intelligence. CallMiner is an industry-leading conversation analytics platform that captures and analyzes 100% of customer interactions across multiple channels, including voice, chat, email, and social media. Powered by AI and ML, CallMiner goes beyond basic transcription by identifying patterns, scoring emotions, and delivering actionable intelligence. With real-time and post-call analytics, it helps businesses enhance operational efficiency, improve agent performance, and drive meaningful business improvements, all while ensuring a better CX.