Providing authentic and effective communication
Our Conversational AI (CAI) solutions enhance user interactions by enabling natural language conversations through voice and text.
Partnering with industry leaders like Kore.ai, Cognigy, and Microsoft, we deliver chatbots and conversational interactive voice response (IVR) systems to enhance customer engagement and boost operational efficiency.
TPI comprehensive CAI services
Delivering personalized, human-like communications
Conversation design
Crafting on-brand conversations for seamless experiences
As a core service, our conversation design offerings create a supportive framework that enriches human interactions through intuitive, brand-aligned dialogues. Adhering to the Conversation Design Institute (CDI) standards, this service empowers businesses to develop dialogue flows that enhance human engagement with technology.
The system is crafted to facilitate human-like communication, efficiently guiding users to their goals while managing exceptions. By focusing on user-centric needs and refining each dialogue step, this service is designed to maximize engagement, boost productivity, and provide a tailored customer experience, ensuring a connection that truly resonates with people.
Speech services
Optimizing voice engagements for clear and natural communication
Our speech services are crafted to improve human engagements through advanced voice technology for phone-based customer support. By using cutting-edge speech recognition, multilingual processing, and natural language understanding, we capture key information from conversations.
Our text-to-speech solutions deliver responses that are both natural and human-like, ensuring businesses provide clearer communication and faster resolutions.
Integrating these services enhances voice-based customer support, offering a seamless experience in multiple languages and platforms, ultimately improving how people connect and communicate.
Technical services
Ensuring seamless advanced AI integration with your systems
Our technical services are designed to enhance human experiences by seamlessly integrating advanced AI platforms into your existing systems. We manage the installation and configuration of bot platforms, ensuring smooth integration with backend systems, contact centers, and engagement channels such as web, telephony, and WhatsApp.
Performance is optimized across all channels to guarantee secure, reliable, and efficient operations. This comprehensive service provides a unified experience, empowering your AI solutions to function effectively across your entire infrastructure, ultimately improving human engagement and support.
Natural Language Processing (NLP)
Facilitating customer engagements in their natural language
Our NLP service empowers AI systems to comprehend and engage with users naturally, whether they communicate through speech or text. Customers can converse freely without altering their speech or typing style, ensuring a seamless, human-like interaction. Using cutting-edge technology, we capture intent and context from conversations, delivering precise and personalized responses. This enhances the customer experience, making it intuitive and efficient across multiple channels, languages, and platforms.
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Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, propriety solutions, and powerful technology partnerships in automation and digital CX.