Capture key insights from your customer interactions

Modern businesses can no longer afford to rely on assumptions or unstructured feedback. CallMiner analyzes 100% of voice and digital interactions — at scale — transforming raw conversations into actionable intelligence.

Whether you’re optimizing customer service, coaching customer care specialists, ensuring compliance, or improving processes, Conversation Intelligence is your always-on engine for continuous improvement.

Extract meaningful insights from otherwise unused data to unlock real-time insights, drive performance, and power smarter decisions across your operations and the enterprise.

Turn everyday conversations into actionable assets

Your operation is rich with hidden insights. CallMiner makes it visible and usable.

Capture every spoken or written word across channels
Analyze tone, intent, silence, effort, and sentiment
Visualize trends, patterns, and compliance gaps in real time
Act on insights with automated alerts, workflows, and coaching tools
HOW IT BENEFITS

Empower every business function

Spot inefficiencies, reduce repeat contacts, and streamline resolution paths

Identify violations, monitor risky behavior, and ensure policy alignment

Understand pain points, reduce friction, and optimize journeys

Surface objection trends, coach on talk tracks, and increase conversion rates

Gather real-time Voice of the Customer (VoC) to inform roadmap and innovation decisions

Coach CX experts in real time

CallMiner’s real-time capabilities allow you to deliver live, context-based coaching while the conversation is happening.

Guide customer support specialists with real-time alerts and suggestions
Auto-summarize calls with key actions, sentiment, and next steps
Identify coaching opportunities and automate feedback workflows
Integrate with your CCaaS, CRM, and QA tools for seamless action

Measure, analyze, and optimize at scale

  • Analyze 100% of interactions - no sampling gaps
  • Create scorecards aligned to your KPIs
  • Benchmark team, site, or vendor performance
  • Track trends in customer sentiment and employee behavior over time
  • Run “what if” scenarios to simulate improvements

Stay secure, compliant and in control

CallMiner delivers enterprise-grade governance across the entire insight lifecycle.

  • Data redaction, encryption, and role-based access
  • PCI, HIPAA, GDPR, and CCPA compliance support
  • Built-in alerts for compliance violations and risky language
  • Full audit trails and control over data retention

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.