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INTELLIGENT CONVERSATIONS

Seamless, human-like engagements

Conversational artificial intelligence (AI) is the key technology behind chatbots, voicebots, messaging bots, and intelligent interactive voice response (IVR) systems, enabling smooth customer interactions.

It understands customer needs and replies in a natural, engaging way, enhancing human connections and building stronger customer relationships.

With low-code development and generative AI, plus advanced natural language understanding (NLU) and natural language processing (NLP), these tools can be tailored to meet your business goals.

Conversational AI not only automates interactions but also provides round-the-clock support, transforming customer experiences and deepening brand connections.

ENHANCED CUSTOMER ENGAGEMENTS

Purpose-driven conversations for enhanced business outcomes

TP Infinity uses the customer interaction management (CIM) approach to optimize customer engagements. This framework ensures each conversational AI solution is strategically and effectively deployed by defining clear purposes and objectives. Key strategies include:

Reducing

  • Guide customers to self-service options like FAQs.
  • Direct access to the knowledge base (KB).
  • Promote mobile apps for convenient support.

Automating

Manage engagements in the same channel without human intervention for seamless service.

Deflecting

Redirect customers to efficient channels, such as messaging over call centers, for better engagement.

Assisting

  • Equip customer experts with advanced tools to manage and resolve engagements effectively.

    This approach enhances customer experiences and drives better business outcomes.

Interaction Mangement Approach Chart
SETTING THE STANDARD IN CONVERSATIONAL AI EXCELLENCE

Certified experts in conversation design and delivery

TP Infinity partners with the Conversation Design Institute (CDI) to implement best practices in conversation design for intelligent virtual assistants (IVAs).

AI trainer
AI trainers transform data into actionable insights, train language models, analyze system performance to drive improvements, and bridge technical gaps between designers and engineers.
Conversation designer
Conversation designers integrate user experience (UX) design with content management, convert knowledge into effective conversational flows, and sequence information optimally for user engagement.
Conversational copywriter
Conversational copywriters create compelling content, focusing on tone, persona, and behavior design, while ensuring content quality as editors-in-chief.
PLATINUM PARTNERSHIP

Transforming customer engagement with AI-driven solutions

As a global reseller and platinum partner, TP and its digital arm, TP Infinity, leverage the award-winning Kore.ai platform to revolutionize customer engagement with conversational AI solutions.

TP Infinity blends technological innovation with certified expert conversation design to deliver advanced automation and customer-centric dialogue. Supported by customer experience (CX) strategy consultants, it utilizes Kore.ai’s platform for personalized, seamless experiences that boost competitive edge.

The no-code platform powers sophisticated VAs with generative AI and large language models, meeting diverse needs in CX, enterprise automation, and customized user solutions.

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.