TPI's Intelligent Automation as a Service (IA-aaS) delivers comprehensive automation, using the assess, plan, design, launch, optimize (APDLO) methodology to tailor solutions that boost efficiency and customer experience (CX). By implementing optical character recognition (OCR), intelligent character recognition (ICR), and robotic process automation (RPA), Workflows are optimized through the partner ecosystem and proprietary framework.
Our hyperautomation service integrates RPA with machine learning (ML), natural language processing (NLP), and chatbots to automate complex tasks. This approach enables real-time monitoring and continuous improvement, fostering innovation and operational success.
TPI begins by evaluating your current operations, seeking out opportunities to enhance and automate. With a detailed return on investment (ROI) analysis, decisions are guided with clarity and precision.
Prioritizing critical objectives ensures the focus remains on boosting process efficiency. Experts delve into workflows, facilitating impactful changes through an intelligent automation process factory.
Crafting efficient workflows tailored to your business needs involves designing both current and future state processes. Setting up governance models and a Center of Excellence (CoE) ensures sustainable success.
As automation solutions roll out, capabilities are seamlessly integrated. The introduction of the BotStore, coupled with hands-on training, helps manage transitions smoothly and addresses any potential challenges.
Post-launch, operations are diligently monitored, with key performance indicators (KPIs) tracked to ensure continuous improvement. Regular updates and enhancements keep the automation framework evolving alongside your business, optimizing functionality over time.
Streamline workflows and reduce manual effort to boost overall efficiency.
Provide personalized and emotionally aware interactions that drive customer loyalty.
Automate repetitive tasks, allowing employees to focus on higher-value activities.
Ensure data security and compliance with robust, automated processes that protect sensitive information.
A Spanish commercial bank leveraged automation and TP Unify to maintain uninterrupted service, streamline agent workflows, and boost operational resilience during COVID-19—especially under a Work-at-Home-Agent (WAHA) model.
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.
