TP Interact
Understanding complex journeys to improve experiences
TP Interact empowers businesses to transform every customer interaction into a strategic advantage by converting multichannel data into actionable strategies. This comprehensive solution analyzes every touchpoint—calls, chats, emails, surveys, and social media—providing a holistic view of customer behaviors. With integrated expert consultancy, TP Interact not only processes vast amounts of structured and unstructured data but also delivers actionable insights, enhancing customer experience (CX) and driving business growth. Experience the power of advanced analytics for superior market differentiation and operational excellence.
Solution features
Unlocking insights from every engagement
Interaction analytics
Capture, transcribe, and analyze 100% of customer interactions—voice or text.
Performance management
Equip your contact center with tools for real-time agent coaching and monitoring.
Operational efficiency
Optimize operations by identifying issues and automating key processes.
PCI data redaction
Redact sensitive information from transcripts automatically, ensuring privacy and compliance.
Semantic transcription and acoustic measurements
Gain deeper insights with context-rich transcriptions that include acoustic analysis.
Interactive visualizations
Use dynamic dashboards for clear insights into process and agent performance, enabling targeted improvements.
Explore benefits
Enhancing CX, optimizing processes, boosting performance and conversion rates
Increasing sales and revenue
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Marketing campaign precision: Boost your marketing impact with tailored, insightful offers.
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Competitive intelligence: Stay ahead by monitoring and analyzing competitors.
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Revenue acceleration: Streamline processes to drive rapid growth and revenue.
Elevating performance
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Customer expert productivity enhancement: Empower customer experts with tools for targeted coaching, performance evaluation, and real-time feedback to boost productivity.
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Automated quality assurance: Ensure consistent service quality with automated, real-time assessments to minimize errors and enhance efficiency.
Mitigating risks, ensuring compliance
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PCI compliance automation: Protect sensitive data by automatically redacting it from transcripts to meet regulatory standards.
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Comprehensive disclosure analysis: Ensure compliance by thoroughly analyzing customer communications.
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Real-time fraud detection: Safeguard your business by identifying and preventing fraud in real time.
Enhancing experiences
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Proactive churn prevention: Monitor early signs of dissatisfaction to act before churn, boosting retention.
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Holistic customer journey insights: Gain a 360-degree view to refine and enhance customer experiences.
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Inappropriate language management: Detect and address offensive language to maintain a respectful environment.
Case study
An Italian utility provider of gas, power, water and environmental services.
Business challenges
- Difficulty in engaging the entire organization in customer centricity.
- Absence of an omnichannel employee feedback management solution
to cover all touchpoints with consistent measurement, reporting, and action plans.
The solutions
- Integrated all transactions from all channels into the Dialog DB to generate various CX measures.
- Developed fully customized action plans with top-down business rules, co-designed with TPI knowledge service consultants.
- Enabled omnichannel coverage, including voice, physical, and digital channels.
- Included all individual, small, and medium enterprise/home office segments.
- Monitored a large volume of interactions and collected extensive feedback responses.
- Ensured platform usage across all stakeholders.
Real results
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.