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WHO WE ARE

Transformative solutions for continuous innovation and sustainable growth

TP Infinity is the digital consulting arm of TP dedicated to revolutionizing customer experience (CX) worldwide. We leverage advanced technology, consulting expertise, and strategic partnerships to help brands thrive. As a Platinum Partner of industry leaders such as Genesys, Kore.ai, and CallMiner, we offer unparalleled expertise in Contact Center as a Service (CCaaS), conversational AI, and conversational intelligence. Our strong alliances with global tech giants like Microsoft, AWS, Salesforce, and Sprinklr allow us to deliver innovative and scalable solutions tailored to our clients' most pressing needs.

WHAT WE DO

Connecting strategy, technology, and data for holistic growth

CONSULTING

Strategic guidance, winning strategies

Navigate intense competition, market disruptions, and evolving customer preferences with confidence. Leveraging Lean Six Sigma, Design Thinking, and our extensive industry expertise, we offer strategic guidance to enhance customer experiences, reduce churn, and boost operational efficiency. Our approach prioritizes maintaining profitability, automating repetitive tasks, and delivering exceptional customer interactions while optimizing strategies through benchmarking and consultative research.

TECHNOLOGY

AI-powered solutions, data-driven insights

Stay competitive and resilient in today’s rapidly changing landscape with cutting-edge technologies. Harness the power of AI, comprehensive customer experience solutions, and data-driven insights to optimize engagement and enhance operational efficiency. Future-proof your business with help from our dedicated CX tech experts.

DATA ANALYTICS

Actionable insights, intelligent operations

Leverage data to streamline and enhance your operations. Convert complex data sets into actionable insights with big data engineering and advanced AI analytics. Optimize processes using data visualization, detailed business reporting, and predictive analytics for smarter, more efficient outcomes.

MARKETING

Strong messaging, remarkable brand experiences

Create meaningful moments and foster long-term loyalty with timely insights. Develop impactful, buzz-worthy campaigns that spark conversations through data-driven strategies, meticulous planning, and creative execution. Deliver a standout brand experience (BX) with exciting and innovative campaigns that captivate and engage your audience.

Proven partnerships, transformative results

Sidharth Mukherjee

BIOGRAPHY

Sidharth Mukherjee is the Chief Executive Officer for TP Infinity. Sid is based out of the Teleperformance Innovation Experience Center (TIEC) in San Francisco Bay Area. Over his 25 year career, Sid has worked across 6 continents and advised clients across a wide variety of Strategy, Growth and Transformation engagements. He earned his MBA from Indian Institute of Management (IIM) Ahmedabad and a B-Tech from Indian Institute of Technology (IIT) Kanpur.

Mohamed Fahmy

BIOGRAPHY

Mohamed Fahmy is the CEO of TP Infinity in the Middle East market, besides being the founder and CEO of IST, the leading Technology system integrator and managed service provider for over 120+ clients in the Middle East region. Fahmy's strength lies in his strong command in the key areas of strategy, leadership and innovation which has been the main driver for an exciting entrepreneurial journey over two decades. Fahmy graduated in Computer Science from The American University in Cairo.

José Ramón López Grañeda

BIOGRAPHY

José Ramón leads Findasense, a Digital Marketing, Creative Design and Consumer Engagement agency, based in Madrid, with operations across North & South America. Joserra has over 27 years of experience across consulting firms and digital media agencies, leading global projects and teams. Joserra completed his BBA from Universidad Carlos III de Madrid and his Masters in Marketing from ICEX-CECO. He has also recently completed a Global CEO Program by IESE and Wharton Business School.

Matthias Riveiro

BIOGRAPHY

Matthias Riveiro is the CEO of TP Infinity for the DACH region. He has over 25 years of experience as a management consultant in the contact center and customer experience consulting industry. Prior to joining TP Infinity, he served, among other roles, as a partner at PwC, Lufthansa Consulting, and Arthur D. Little. Matthias holds a degree in Economics from the University of Mainz.

Gabriele Albani

BIOGRAPHY

Gabriele Albani leads TP Infinity in Italy and France, based out of Rome. Gabriele has over 25 years of experience in consulting and BPO and specializes in customer management, operations, advanced analytics and data-driven solutions. Gabriele completed his Masters in Mechanical Engineering from Sapienza Universita di Roma.

Samanth Duvvuru

BIOGRAPHY

Samanth brings 25+ years of experience in digital transformation and operations consulting. He is a Six Sigma Black Belt with 13 years in GE/Genpact where he performed a variety of leadership roles in Global Delivery, Practice Management and Sales. He spent 4 years on the client side with BNY Mellon as part of their Operations Strategy group. Most recently, he worked for 4 years with Cognizant, leading their Digital Operations Consulting P&L for the US, LATAM and India markets.

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.